And remember genuine service and quality product builds a great business I live in an area where there a number of what can be described as the traditional family run corner stores. From my perspective, the success and viability of the corner store business is totally...
Just recently I flew from Sydney to Melbourne for an early morning meeting followed by a series of additional meetings, all in the same office. It was one of those 'down and back in one day trips', so fortunately I only needed to carry my brief case so I could go...
It was a warm, humid and very still Saturday morning in early January, typical of the weather you expect in Sydney in the middle of a hot Australian summer. I was out of bed early as the first task of the day was to take my car to my local tire service centre for a...
The fact that I had taken time to congratulate him for his efforts was a seemingly small gesture from my point of view and took less than a minute to say, however, it had a big impact on his day, as he smiled and his face lit up in response to my short but sincere...
Recently, a business associate and I went to call on a retail customer, and we experienced one of the real challenges in visiting a very large regional shopping centre that is over 2kms long, with in excess of 300 shops spread over three shopping levels. How do find a...
It was the end of the school term and my son Tom had less than three months left before he would finish his six years at high school. During this time he had developed a passion for basketball and may I say as a proud and some what biased father, he is energetic,...
I had arrived at the airport about 30 minutes before the required check in to catch an early flight home. It had been a very busy three days for me on an interstate trip with lots of meetings, business to do and new customers to meet. So I was glad to have the extra...